FAQs
General
When will my order be ready?
When will my order be ready?
Turn-around-time for order completion can be anywhere from hours to a couple of weeks (14 days). Most items will take 7-14 days, however, if the apparel item is in stock and does not need ordered from the wholesaler it is possible that your order can be ready much quicker. It is safe to assume that your order will be ready within 1-2 weeks.
I need an order urgently - is that possible?
I need an order urgently - is that possible?
Yes, most of the time I can meet your deadline. Please email Jenna@21-custom.com for urgent needs or send a message through the Facebook page @21-Custom. As long as I can get the apparel items in time, I can work with you to meet your need.
Can you personalize items?
Can you personalize items?
Yes. Please email Jenna@21-custom.com for personalization requests or send a message through the Facebook page @21-Custom.
Do you do fundraisers?
Do you do fundraisers?
Yes! All of the time. Please see the Fundraiser Information page for details.
Can you do bulk orders?
Can you do bulk orders?
Yes! Please email Jenna@21-custom.com for bulk order requests or send a message through the Facebook page @21-Custom.
Are you on Facebook?
Are you on Facebook?
Yes - please follow the Facebook Page @21-Custom to be the first to see new releases as well as the famous Pop-Up Specials.
I need a custom order but I don’t have a design - can you help with that?
I need a custom order but I don’t have a design - can you help with that?
Yes - Designing is the most fun part of this business. I do not charge a design fee and am happy to work with you to bring your idea to life.
What is your return policy?
What is your return policy?
We do not accept returns since all products purchased from 21 Custom are custom made.
Fundraising
Do you do fundraisers?
Do you do fundraisers?
Yes! 21 Custom has done fundraisers for schools, sports organizations, individual teams, church groups, and more.
What is the profit that my organization will make?
What is the profit that my organization will make?
We offer 20% of sales back to your organization at the close of the sale.
How does a fundraiser work with 21 Custom?
How does a fundraiser work with 21 Custom?
21 Custom can help you earn more with less effort - you will just distribute the link for your fundraiser website! There is no cost to you.
The link can remain open for a couple of weeks, an entire season, or the school year - this is your choice.
What does 21 Custom offer for fundraisers?
What does 21 Custom offer for fundraisers?
Your fundraiser site will offer the highest quality apparel options - soft t-shirts, long-sleeved tees, hoodies, crew neck sweatshirts, full-zip sweatshirts, youth options, joggers, and hats.
Need something special added? Let us know and we can discuss!
What designs can be offered on the apparel for my fundraiser?
What designs can be offered on the apparel for my fundraiser?
21 Custom offers design creation at no charge to you - we can work with you to come up with 2-3 designs to be offered on the apparel. Have your own logo or design? We can use those too!
How are fundraiser orders distributed?
How are fundraiser orders distributed?
This is up to you! We recommend giving buyers the option to have their orders shipped or to pick up their order locally from 21 Custom in Eighty Four, PA. This is the easiest process for your organization and takes it all out of your hands - no distribution challenges or lost orders!
You can also choose to have your organization pick up all of the orders at once from 21 Custom in Eighty Four, PA and distribute yourself to the buyers.